Taxi Charges by People First

Posted on August 6, 2017, 1:10 pm

The taxi campaign started in 2011 when I found that I was being charged extra for using a wheelchair adapted taxi.  I found this was illegal under Section 165 of the Equality Act 2010 and after a meeting with Private Hire and Hackney Carriage representatives we found that Private Hire companies charge extra because of adapting the vehicle, time taken to strap in the wheelchair and waiting time.  I found that Hackney Carriage prices are set by the council and go by the mileage whereas Private Hire companies are free to charge what they want.

After various publicity including TV, radio and newspaper and doing presentations to various disability groups it went in front of Parliament in August 2016 and the Act was going to be enacted.

From April 6 2017 taxi companies have to pick up wheelchair passengers and not charge extra otherwise they could face a fine of up to £1000 or the licence taken off them unless they have a certificate saying they cannot do this.  The legislation was announced by transport minster Andrew Jones who said “We want to build a country that works for everyone, and part of that is ensuring disabled people have the same access to services and opportunities as everyone else – including when it comes to travel.”

“People who use wheelchairs are often heavily reliant on taxis and private hire vehicles and this change to the law will mean fair and equal treatment for all.”

If you feel you are still being overcharged please get in touch with us and we will put you in contact with the relevant department.